{"id":19534,"date":"2024-05-06T10:35:06","date_gmt":"2024-05-06T15:35:06","guid":{"rendered":"https:\/\/purealpacastores.com\/peru\/?page_id=19534"},"modified":"2025-04-24T09:02:25","modified_gmt":"2025-04-24T14:02:25","slug":"servicio-al-cliente-faqs","status":"publish","type":"page","link":"https:\/\/purealpacastores.com\/peru\/servicio-al-cliente-faqs\/","title":{"rendered":"Servicio al Cliente (FAQS)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19534\" class=\"elementor elementor-19534\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e35e19 e-con-full e-flex e-con e-parent\" data-id=\"8e35e19\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4850244 e-con-full e-flex e-con e-child\" data-id=\"4850244\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c179220 e-con-full e-flex e-con e-child\" data-id=\"c179220\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2154045 elementor-widget elementor-widget-heading\" data-id=\"2154045\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Preguntas Frecuentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d935bb elementor-widget elementor-widget-text-editor\" data-id=\"0d935bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En esta p\u00e1gina podr\u00e1s conocer todo acerca de medios de pago, env\u00edos y pedidos de nuestra tienda online.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e87d95a elementor-widget elementor-widget-accordion\" data-id=\"e87d95a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2431\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2431\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Pedidos<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2431\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2431\"><p class=\"lh-copy\" style=\"background-image: initial;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial\"><span class=\"b\"><b><span style=\"font-size:10.0pt;,sans-serif;color:#3F3F40\">\u00bfPuedo\nmodificar mi pedido?<\/span><\/b><\/span><span style=\"font-size:10.0pt;,sans-serif;color:#3F3F40\"><br>\nComenzamos a procesar tu pedido r\u00e1pidamente, lo que significa que no podremos\nhacer cambios una vez que haz comprado. Por este motivo, \u00a1Recuerda revisar los\ndatos antes de comprar!<\/span><\/p><p>\n\n<\/p><p class=\"lh-copy\" style=\"background-image: initial;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial\"><span class=\"b\"><b><span style=\"font-size:10.0pt;,sans-serif;color:#3F3F40\">\u00bfCu\u00e1ndo recibir\u00e9 la confirmaci\u00f3n de mi\ncompra?<\/span><\/b><\/span><span style=\"font-size:10.0pt;,sans-serif;color:#3F3F40\"><br>\nEn el transcurso del d\u00eda, mediante correo electr\u00f3nico. Ten en cuenta que la\naprobaci\u00f3n del pago puede demorar hasta 24 horas. En el caso que tu pago sea\nrechazado, recibir\u00e1s un e-mail con la cancelaci\u00f3n.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2432\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2432\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Medios de Pago<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2432\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2432\"><p class=\"lh-copy\" style=\"background-image: initial;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial\"><span class=\"b\"><b><span style=\"font-size:10.0pt;,sans-serif;color:#3F3F40\">\u00bfQu\u00e9\nmedios de pago se aceptan?<\/span><\/b><\/span><span style=\"font-size:10.0pt;,sans-serif;color:#3F3F40\"><br>\nAceptamos \u00fanicamente tarjetas de cr\u00e9dito y d\u00e9bito de Per\u00fa. El pago es procesado\na trav\u00e9s de la plataforma de NIUBIZ.<\/span><\/p><p>\n\n<\/p><p class=\"lh-copy\" style=\"background-image: initial;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial\"><span class=\"b\"><b><span style=\"font-size:10.0pt;,sans-serif;color:#3F3F40\">No puedo finalizar el pedido<\/span><\/b><\/span><span style=\"font-size:10.0pt;,sans-serif;color:#3F3F40\"><br>\nEn caso de que veas un mensaje de error en el pago, aseg\u00farate de haber\ningresado bien los datos de tu tarjeta. El c\u00f3digo de seguridad est\u00e1 al dorso\npara VISA y MASTERCARD, y en el frente para AMEX (y tiene 4 n\u00fameros en AMEX).<br>\n<br>\n<span class=\"b\"><b>Es muy probable que tengas que llamar a tu entidad bancaria\npara autorizar el pago.<\/b><\/span>&nbsp;Verifica que tengas l\u00edmite suficiente\npara hacer la compra.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2433\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2433\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Env\u00edos de Pedidos<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2433\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2433\"><p class=\"lh-copy\" style=\"background-image: initial;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial\"><span class=\"b\"><b><span style=\"font-size:10.0pt;,sans-serif;color:#3F3F40\">\u00bfPuedo retirar mis productos en una tienda?<\/span><\/b><\/span><span style=\"font-size: 10.0pt;,sans-serif;color:#3F3F40\"><br>Por el momento, el env\u00edo de productos desde la tienda online, es solo es a<br>domicilio a trav\u00e9s de nuestro servicio transportista.<\/span><\/p>\n<p class=\"lh-copy\" style=\"background-image: initial;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial\"><span class=\"b\"><b><span style=\"font-size:10.0pt;,sans-serif;color:#3F3F40\">\u00bfC\u00f3mo s\u00e9 d\u00f3nde est\u00e1 mi pedido?<\/span><\/b><\/span><span style=\"font-size:10.0pt;,sans-serif;color:#3F3F40\"><br>Para saber d\u00f3nde est\u00e1 tu pedido, puedes escribirnos v\u00eda whatsapp a nuestra central de whatsapp 940 289 901 d\u00f3nde tendr\u00e1s toda la informaci\u00f3n del seguimiento para que puedas disfrutar tu compra tan pronto como nos sea posible.<br>Recuerda que el env\u00edo de productos nivel Lima es de 3 a 5 d\u00edas h\u00e1biles, y en<br>provincia entre 5 a 8 d\u00edas h\u00e1biles y se contabilizan a partir del d\u00eda siguiente de haber realizado la compra.<\/span><\/p>\n<p><\/p>\n<p class=\"lh-copy\" style=\"background-image: initial;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial\"><span class=\"b\"><b><span style=\"font-size:10.0pt;,sans-serif;color:#3F3F40\">El <\/span><\/b><\/span><span class=\"b\"><b><span style=\"font-size:10.0pt;,sans-serif;color:#3F3F40\">Courier hizo una visita<\/span><\/b><\/span><span class=\"b\"><b><span style=\"font-size:10.0pt;,sans-serif;color:#3F3F40\"> pero no pudo dejar el env\u00edo, \u00bfQu\u00e9 debo hacer?<\/span><\/b><\/span><span style=\"font-size:10.0pt;,sans-serif;color:#3F3F40\"><br>No te preocupes, el correo pasar\u00e1 una segunda vez por tu domicilio. Si el segundo intento de entrega es fallido, el producto volver\u00e1 a nuestro dep\u00f3sito y procederemos a contactarte para que puedas gestionar el pago del env\u00edo y programar nuevamente la entrega.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2434\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2434\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Env\u00edos de Pedidos<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2434\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2434\"><p class=\"lh-copy\" style=\"background-image: initial;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial\"><span class=\"b\"><b><span style=\"font-size:10.0pt;,sans-serif;color:#3F3F40\">\u00bfPuedo\nretirar mis productos en una tienda?<\/span><\/b><\/span><span style=\"font-size:10.0pt;,sans-serif;color:#3F3F40\"><br>\nPor el momento, el env\u00edo de productos desde la tienda online, es solo es a\ndomicilio a trav\u00e9s de nuestro servicio transportista.<\/span><\/p><p class=\"lh-copy\" style=\"background-image: initial;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial\"><span class=\"b\"><b><span style=\"font-size:10.0pt;,sans-serif;color:#3F3F40\">\u00bfC\u00f3mo s\u00e9 d\u00f3nde est\u00e1 mi pedido?<\/span><\/b><\/span><span style=\"font-size:10.0pt;,sans-serif;color:#3F3F40\"><br>\nPara saber d\u00f3nde est\u00e1 tu pedido, puedes escribirnos v\u00eda whatsapp a nuestra\ncentral de whatsapp 940 289 901 d\u00f3nde tendr\u00e1s toda la informaci\u00f3n del\nseguimiento para que puedas disfrutar tu compra tan pronto como nos sea posible.\nRecuerda que el env\u00edo de productos nivel Lima es de 3 a 5 d\u00edas h\u00e1biles, y en\nprovincia entre 5 a 8 d\u00edas h\u00e1biles.<\/span><\/p><p>\n\n\n\n<\/p><p class=\"lh-copy\" style=\"background-image: initial;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial\"><span class=\"b\"><b><span style=\"font-size:10.0pt;,sans-serif;color:#3F3F40\">El <\/span><\/b><\/span><span class=\"b\"><b><span style=\"font-size:10.0pt;,sans-serif;color:#3F3F40\">Courier hizo\nuna visita<\/span><\/b><\/span><span class=\"b\"><b><span style=\"font-size:10.0pt;,sans-serif;color:#3F3F40\"> pero no pudo dejar el env\u00edo,\n\u00bfQu\u00e9 debo hacer?<\/span><\/b><\/span><span style=\"font-size:10.0pt;,sans-serif;color:#3F3F40\"><br>\nNo te preocupes, el correo pasar\u00e1 una segunda vez por tu domicilio.<br>\nSi el segundo intento de entrega es fallido, el producto volver\u00e1 a nuestro\ndep\u00f3sito y procederemos a contactarte para que puedas gestionar el pago del\nenv\u00edo e programar nuevamente la entrega.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71dadf6 elementor-widget elementor-widget-text-editor\" data-id=\"71dadf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En caso necesites ayuda o informaci\u00f3n del tr\u00e1nsito de tu pedido pulsa el bot\u00f3n debajo para dirigirte a nuestra central Whatsapp y podamos atenderte a la brevedad posible entre las 9:00 a.m. y las 18:00 p.m. de Lunes a Viernes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b236722 elementor-button-success elementor-align-center elementor-widget elementor-widget-button\" data-id=\"b236722\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wa.link\/qskjsd\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ir a Whatsapp<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d72ce4b e-con-full e-flex e-con e-child\" data-id=\"d72ce4b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a4f5f62 e-con-full e-flex e-con e-parent\" data-id=\"1a4f5f62\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5870b2b4 e-con-full e-flex e-con e-child\" data-id=\"5870b2b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e4b84fa elementor-widget elementor-widget-heading\" data-id=\"1e4b84fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Colecciones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f2c3310 elementor-nav-menu__align-left elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-widget elementor-widget-nav-menu\" data-id=\"1f2c3310\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-1f2c3310\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-25704\"><a href=\"https:\/\/purealpacastores.com\/\" title=\"Web Internacional\" class=\"elementor-item\">Go to International Web<\/a><\/li>\n<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-has-children menu-item-25641\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/color-of-the-andes\/\" class=\"elementor-item\">Color of the Andes<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-25644\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/color-of-the-andes\/mujer-color-of-the-andes\/\" class=\"elementor-sub-item\">Mujer<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-25643\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/color-of-the-andes\/hombre\/\" class=\"elementor-sub-item\">Hombre<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-has-children menu-item-23382\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/mujer\/\" class=\"elementor-item\">Mujer<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-23435\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/mujer\/sacos\/\" class=\"elementor-sub-item\">Sacos<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-23428\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/mujer\/capas\/\" class=\"elementor-sub-item\">Capas &#038; Ruanas<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-23397\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/mujer\/ponchos\/\" class=\"elementor-sub-item\">Ponchos<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-23383\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/mujer\/sweater\/\" class=\"elementor-sub-item\">Su\u00e9teres<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-has-children menu-item-23168\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/hombres\/\" class=\"elementor-item\">Hombre<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-23418\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/hombres\/casacas\/\" class=\"elementor-sub-item\">Casacas<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-23389\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/hombres\/sweater-hombres\/\" class=\"elementor-sub-item\">Su\u00e9teres<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-23406\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/hombres\/troyer\/\" class=\"elementor-sub-item\">Troyer<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-has-children menu-item-23166\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/accesorios\/\" class=\"elementor-item\">Accesorios<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-23567\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/accesorios\/chalinas\/\" class=\"elementor-sub-item\">Chalinas<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-23167\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/accesorios\/gorros\/\" class=\"elementor-sub-item\">Gorros<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-29264\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/accesorios\/chullos\/\" class=\"elementor-sub-item\">Chullos<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-23568\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/accesorios\/gunates-mitones\/\" class=\"elementor-sub-item\">Guantes &amp; Mitones<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-25716\"><a href=\"#\" class=\"elementor-item elementor-item-anchor\">Sobre Nosotros<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-25708\"><a href=\"https:\/\/purealpacastores.com\/peru\/tiendas-pure-alpaca-conoce-nuestras-tiendas-a-nivel-nacional\/\" class=\"elementor-sub-item\">Nuestras Tiendas<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-26175\"><a href=\"https:\/\/purealpacastores.com\/peru\/tips-para-el-cuidado-de-tus-prendas-de-alpaca-pure-alpaca-boutique-lifestyle\/\" class=\"elementor-sub-item\">Cuidados<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-25714\"><a href=\"https:\/\/purealpacastores.com\/peru\/alpaca-la-fibra-de-los-reyes\/\" class=\"elementor-sub-item\">La fibra de los reyes<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-1f2c3310\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-25704\"><a href=\"https:\/\/purealpacastores.com\/\" title=\"Web Internacional\" class=\"elementor-item\" tabindex=\"-1\">Go to International Web<\/a><\/li>\n<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-has-children menu-item-25641\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/color-of-the-andes\/\" class=\"elementor-item\" tabindex=\"-1\">Color of the Andes<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-25644\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/color-of-the-andes\/mujer-color-of-the-andes\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Mujer<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-25643\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/color-of-the-andes\/hombre\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Hombre<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-has-children menu-item-23382\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/mujer\/\" class=\"elementor-item\" tabindex=\"-1\">Mujer<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-23435\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/mujer\/sacos\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Sacos<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-23428\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/mujer\/capas\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Capas &#038; Ruanas<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-23397\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/mujer\/ponchos\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Ponchos<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-23383\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/mujer\/sweater\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Su\u00e9teres<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-has-children menu-item-23168\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/hombres\/\" class=\"elementor-item\" tabindex=\"-1\">Hombre<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-23418\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/hombres\/casacas\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Casacas<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-23389\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/hombres\/sweater-hombres\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Su\u00e9teres<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-23406\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/hombres\/troyer\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Troyer<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-has-children menu-item-23166\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/accesorios\/\" class=\"elementor-item\" tabindex=\"-1\">Accesorios<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-23567\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/accesorios\/chalinas\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Chalinas<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-23167\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/accesorios\/gorros\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Gorros<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-29264\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/accesorios\/chullos\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Chullos<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-23568\"><a href=\"https:\/\/purealpacastores.com\/peru\/product-category\/accesorios\/gunates-mitones\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Guantes &amp; Mitones<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-25716\"><a href=\"#\" class=\"elementor-item elementor-item-anchor\" tabindex=\"-1\">Sobre Nosotros<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-25708\"><a href=\"https:\/\/purealpacastores.com\/peru\/tiendas-pure-alpaca-conoce-nuestras-tiendas-a-nivel-nacional\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Nuestras Tiendas<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-26175\"><a href=\"https:\/\/purealpacastores.com\/peru\/tips-para-el-cuidado-de-tus-prendas-de-alpaca-pure-alpaca-boutique-lifestyle\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Cuidados<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-25714\"><a href=\"https:\/\/purealpacastores.com\/peru\/alpaca-la-fibra-de-los-reyes\/\" class=\"elementor-sub-item\" tabindex=\"-1\">La fibra de los reyes<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4cda4e6a e-con-full e-flex e-con e-child\" data-id=\"4cda4e6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56148e07 elementor-widget elementor-widget-heading\" data-id=\"56148e07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ayuda<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-653b33a7 elementor-nav-menu__align-left elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-widget elementor-widget-nav-menu\" data-id=\"653b33a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-653b33a7\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-19582\"><a href=\"https:\/\/purealpacastores.com\/peru\/servicio-al-cliente-faqs\/\" class=\"elementor-item\">Servicio al Cliente (FAQS)<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-19583\"><a href=\"https:\/\/purealpacastores.com\/peru\/terminos-y-condiciones\/\" class=\"elementor-item\">T\u00e9rminos y Condiciones<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-20047\"><a href=\"https:\/\/purealpacastores.com\/peru\/politica-de-cambios-y-devoluciones\/\" class=\"elementor-item\">Pol\u00edtica de Cambios y Devoluciones<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-20585\"><a href=\"https:\/\/purealpacastores.com\/peru\/libro-de-reclamaciones\/\" class=\"elementor-item\">Libro de Reclamaciones<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-653b33a7\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-19582\"><a href=\"https:\/\/purealpacastores.com\/peru\/servicio-al-cliente-faqs\/\" class=\"elementor-item\" tabindex=\"-1\">Servicio al Cliente (FAQS)<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-19583\"><a href=\"https:\/\/purealpacastores.com\/peru\/terminos-y-condiciones\/\" class=\"elementor-item\" tabindex=\"-1\">T\u00e9rminos y Condiciones<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-20047\"><a href=\"https:\/\/purealpacastores.com\/peru\/politica-de-cambios-y-devoluciones\/\" class=\"elementor-item\" tabindex=\"-1\">Pol\u00edtica de Cambios y Devoluciones<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-20585\"><a href=\"https:\/\/purealpacastores.com\/peru\/libro-de-reclamaciones\/\" class=\"elementor-item\" tabindex=\"-1\">Libro de Reclamaciones<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ef1e48c e-con-full e-flex e-con e-child\" data-id=\"7ef1e48c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-deeb805 elementor-widget elementor-widget-heading\" data-id=\"deeb805\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mi Cuenta<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b52a37a elementor-nav-menu__align-left elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-widget elementor-widget-nav-menu\" data-id=\"5b52a37a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div 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